Tenant Participation Programme
"You have really done a great job for us.....thank you
very much.....there are times when one person makes a
difference that no one else can make....Thank you"
Residents' comments at Pinkham Mansions, Hounslow Homes
Crispin & Borst are fully committed in encouraging and enabling tenant involvement and participation in the operation of its contracts, and is an integral part of our high quality service delivery. We believe that by providing residents with an environment in which they feel comfortable and confident in understanding the nature of the works which are being undertaken and how it will affect their homes and lifestyles is of great importance. To facilitate this we have set up a Tenant Participation Programme which includes some of the following key services:
• Dedicated Tenant Liaison Officers
• Tenant Surgeries
• Telephone surveys
• Satisfaction slips
• Joint quality inspections
• Open days and road shows
• Partnering workshops
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